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FREQUENTLY ASKED QUESTIONS
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What is Shiloh's mission?Shiloh aims to blend style with purpose and comfort, creating clothing that inspires Faith. You can view our Mission Statement here.
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How are Shiloh’s products made?Our products are carefully crafted with high-quality materials from trusted suppliers to ensure durability and comfort.
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How do I contact Shiloh for further inquiries?You can reach us at contact@shilohapparel.com or use the contact form on our website.
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How long does shipping take?Shipping times vary based on your location. Typically, orders are processed within 1-2 business days and shipped within 5-10 business days.
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Do you offer international shipping?Yes, we ship internationally! Shipping fees and delivery times will vary depending on the destination.
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Can I track my order?Absolutely. Once your order ships, you’ll receive a tracking number via email to monitor your delivery.
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How do I know which size to order?We provide a detailed size chart on each product page to help you choose the perfect fit. You can also reach out if you need personalized sizing advice.
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What should I do if my item doesn’t fit?If your item doesn’t fit, you can initiate an exchange within 30 days of receiving your order.
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How should I care for my Shiloh items?We recommend machine washing on a gentle cycle with cold water and air drying to maintain the quality of your items. To further protect the print, we suggest turning the shirt inside out before washing.
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Can I iron or tumble dry my clothes?While our clothes are durable, we recommend air drying and avoiding high-heat settings when ironing or drying to preserve their longevity.
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What is Shiloh’s return policy?We accept returns within 30 days of purchase for unworn and unwashed items in their original condition. Check our return policy for more details.
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How do I initiate a return or exchange?To start a return or exchange, reach out to our customer support team at contact@shilohapparel.com with your order details.
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