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PRIVACY POLICY

Last Updated: 29 Jan 2025

At Shiloh, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal information of our customers, in compliance with Singapore's Personal Data Protection Act (PDPA). This policy applies to all personal data under our control, including data handled by third-party services engaged by Shiloh.​

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By Accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please refrain from using our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically.

What Information We Collect

We collect personal information that you provide to us when interacting with our website, including:

  • ​Contact Details: Name, Email Address, Contact Number

  • Order Information: Shipping Address, Billing Address, Order Details, Payment Details

  • Account Details: Username, Password, Shopping preferences, Order History, feedback

How We Use Your Data

We collect personal information that you provide to us when interacting with our website, including:

  • Process and fulfill your orders

  • Responding to inquiries, feedback, or complaints

  • Verifying your identity for transactions

  • Communicate with you regarding orders, promotions, or updates.

  • Complying with legal obligations and preventing fraudulent activities

  • Comply with legal obligations

Deemed Consent for Marketing and Promotions

At Shiloh, we may use your personal data to send promotional emails about product launches, exclusive discounts, or events. You will be notified and given the option to opt out if you do not wish to receive these communications.

Legitimate Interests

In certain cases, Shiloh may process your personal data for legitimate business purposes, such as:

  • Fraud detection and prevention

  • Improve our website and shopping experience
     

We will ensure that any such use balances our business needs with your privacy rights.

Your Rights

In accordance with the Personal Data Protection Act (PDPA) in Singapore, you have the right to:

  1. Access personal information we hold about you

  2. Request corrections to inaccurate or incomplete information

  3. Withdraw consent for us to use your personal information

Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. Once no longer needed, we securely dispose of your data.

Security of Your Data

We have implemented technical and administrative measures to protect your data, including:

  • Encryption of sensitive data

  • Regular software updates and antivirus protection

  • Restricting access to authorized personnel only

  • Securely erasing data before disposal

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While no system is entirely secure, we continuously review and improve our safeguards

Transfer Outside of Singapore

If your personal data needs to be transferred outside Singapore, we will ensure that it receives protection equivalent to Singapore's PDPA standards.

Payment Information

All payments are securely processed through Wix Payments and Stripe, ensuring your details are protected with advanced encryption. We do not store your full payment information.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us at contact@shilohapparel.com

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